This issue may occur for any one of the following reasons:
- Your computer does not meet the minimum 3D hardware requirements to run the game.
- Your video adapter does not have sufficient video memory to run the game.
- DirectDraw Acceleration is disabled.
- You use out-of-date drivers for your video adapter.
- The latest version of DirectX is not installed or is damaged.
- One or more programs that are running in the background are interfering with the game.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Method 1: Configure Hardware Acceleration to use the Full setting
To do this, follow these steps:
- Open Display Properties. To do this, follow the steps for your version of Windows.
- Windows 7 or Windows Vista
Click Start
, type display in the Start Search box, and then click Display Properties in the Programs list.
If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation. - Windows XP or earlier versions
Click Start, click Run, type desk.cpl, and then click OK.
- Click the Settings tab, and then click Advanced.
- On the Performance tab or on the Troubleshooting tab, move the Hardware Accelerationslider all the way to the right (the Full position).
- Click OK, and then click Close.
- If you are prompted to restart your computer, click Yes.
Method 2: Enable DirectDraw or Direct3D
To enable DirectDraw or Direct3D, follow the steps for your version of Windows:
- Run the DirectX Diagnostic Tool (Dxdiag.exe). To do this, follow these steps:
- Windows 7 or Windows Vista
Click Start, type dxdiag in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation. - Windows XP or earlier versions
Click Start, click Run, type dxdiag, and then click OK.
- On the Display tab, verify that DirectDraw Acceleration and Direct3D Acceleration are selected under DirectX Features.
If either of these lines shows a Disabled status, click Enable for that line. - If multiple video adapters are installed in your computer, repeat step 2 for each Display tab in the DirectX Diagnostic Tool.
Method 3: Download and install the latest version of DirectX End-User Runtimes Web Installer
To do this, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en
Method 4: Restart the computer by using a clean startup procedure
When you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the game. These programs may include antivirus and system utility programs. When you perform a clean startup procedure, you prevent these programs from starting automatically.
To restart the computer by using a clean startup procedure, please check the instructions for your specific version of Windows.
